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Security Awareness: Fake Refund Text Scams

Helping You Recognize and Avoid Text Message Scams

Scammers sometimes impersonate well known companies to trick people into sharing login information. One common example is the fake refund text scam, which falsely claims to come from Amazon.

In this scam, you receive a text message stating that there is an issue with an item associated with your Amazon account. The message may offer a refund or replacement and includes a link for more information. That link does not lead to Amazon’s official website. Instead, it directs you to a fake page designed to look like an Amazon login screen. Any information entered on this page is captured by scammers.

Understanding how this type of scam works can help you recognize similar messages and avoid sharing sensitive information.

Why This Scam Is Effective

These messages use the name of a well known company and present themselves as routine customer service notifications. By appearing familiar and helpful, scammers aim to encourage interaction before the message is independently verified.

Tips to Stay Safe and Protect Your Information

  1. Do not click links in unexpected text messages.
  2. Check account related issues by visiting official websites directly.
  3. Be cautious of messages offering refunds or replacements you did not request.
  4. Protect your usernames and passwords and never enter them through unsolicited links.

What to Do If You Already Received This Message

If you have already interacted with a suspicious message or call, contact us immediately at 765‑342‑6695. Even if you did not send money, reporting the incident helps us monitor scam activity and protect others.

Home Bank Is Here to Support You

If something does not seem right, please reach out. Home Bank is committed to helping you protect your information and feel confident when handling potential scams.

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